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Privacy Policy

We collect and handle your account information, payment details and device data to operate your mostpaly account. This policy explains what we gather, how we use it, where it goes and the control you keep over your own information.

Account dataWallet securityYour rightsContact pathsData retention
mostpaly Privacy Policy
POLICY CONTACT

Privacy Questions

If you want to see the data we hold, ask us to correct a detail, request deletion of your account information or lodge a privacy complaint, reach us through any of the channels below. We aim to reply within a few business days with either the information you requested or an explanation of what we can and cannot provide under our data-retention rules.

Live chat Open the chat bubble in the account menu and tell the agent you have a privacy question. The team will either answer directly or escalate to our data-protection contact if the request requires formal review.
Email Send your request to the support address listed in the footer. Include your registered mobile number so we can match the inquiry to your account and verify identity before releasing any personal information.
Account settings Log in and visit the privacy section under account settings to download a copy of your transaction history, update your contact details or submit a data-deletion request that triggers our review workflow.
SECURITY PRACTICES

How We Protect Your Information

We encrypt payment data in transit using SSL, store passwords as hashed values that cannot be reversed and restrict database access to authorised operations staff only. Session tokens expire after a period of inactivity so an open browser tab on a shared device will not let someone else into your wallet. Below are the four areas visitors ask about most when it comes to data handling and account security.

Encryption

Every page—login, deposit form, game lobby—runs over HTTPS so your bKash PIN, Nagad password and account credentials travel encrypted between your device and our server, keeping them unreadable to anyone monitoring the network.

Cookie use

We set a session cookie when you log in to keep you authenticated across page loads, and a preference cookie to remember your language choice. Both expire when you close the browser or after a set idle period.

Third parties

Game studios—Pragmatic Play, PG Soft, Evolution—receive only a session token and your account ID when you launch a title; they do not see your mobile number or payment history. Payment processors get transaction amount and reference to match deposits.

Retention period

We keep account and transaction records for as long as your account remains active plus a regulatory-required period after closure. If you request deletion we anonymise betting history but may retain financial logs to meet audit and dispute-resolution obligations.

Common Privacy Questions

Yes. Email support with your registered mobile number and ask for a data export. We will send you a file showing account details, transaction history, login records and any support tickets you opened.

We share only what is necessary: payment processors see transaction amounts and references to match deposits; game studios receive a session token to launch titles. We do not sell contact lists or hand over personal data for marketing.

Log in, go to account settings and submit the correction request. For mobile-number changes we usually ask for identity verification to prevent account takeover, so have your documents ready when you reach out.

We anonymise your betting history and remove contact details like your mobile number and email. Financial transaction logs stay in the archive for a period to meet regulatory and dispute requirements, but they are no longer linked to identifiable account information.

No. Payment logs, deposit amounts and withdrawal history are private to your account. Other visitors cannot see your wallet balance or transaction list; only you and authorised support staff can view that information when you log in.

We use session cookies to keep you logged in and preference cookies to remember language choice. Turning them off will log you out on every page load and reset your settings each visit, so we recommend leaving them enabled for a smooth experience.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.