Verify Your mostpaly Account
Verification is how we make sure your balance and your payout wallet belong to the same person. It is a security layer we run on our side, not a barrier — and once it clears, your withdrawal path stays open without repeating the process. You will need a valid photo ID and, in some cases, a confirmation that the mobile wallet number
on your account is registered in your name. The steps below cover what to prepare. Availability and accepted document types depend on your eligible region and local requirements.
- Prepare Your ID — A national ID card, passport or driving licence works. The document must be valid and the name must match your mostpaly account registration.
- Upload or Submit — Go to the Verification section in your account settings. Upload clear photos of the front and back of your document where required.
- Wallet Name Match — We check that the bKash, Nagad or Rocket number linked to your account is registered under the same name. If it differs, contact support before submitting.
- Confirmation — Once verified, your account status updates and withdrawal requests can process. You receive a notification when the review is complete.